Order mismatch

If the product you received does not match the one you ordered or a discount was not properly applied, please contact us within 7 days of the date on the sales invoice. The contact person is the person who prepared the invoice and whose name is listed on the invoice.

An order mismatch is:

  • underquantity;
  • overquantity;
  • the wrong product was issued;
  • the price charged was not the price agreed on.

Products must be returned unopened in the original packaging!